Big Bazaar’s Profit Club card loyalty program offers shoppers various rewards and benefits for their spending. One key feature is the annual refund earned on purchases made using the Big Bazaar’s Profit Club card. However, obtaining this refund requires following certain steps and meeting eligibility criteria.
Understanding the Profit Club Card
The Big Bazaar Profit Club card is a free loyalty program open to all shoppers. Members enjoy benefits like:
- Earning reward points on purchases
- Exclusive member prices on select deals
- Free gifts and special offers
- Bonus vouchers on special occasions
A key feature is earning an annual refund on Big bazaar Profit Club card purchases. The refund rate varies from 1-5% depending on card type.
Types of Profit Club Cards
There are three varieties of Profit Club cards:
- Classic – Basic free card earning 1% refund
- Silver – Paid tier for Rs. 500 earning 2% refund
- Gold – Premium tier for Rs. 1000 earning 5% refund
Higher tiers earn bigger refunds so customers should choose cards aligning with their spending.
Eligibility for Refund
To qualify for the annual Profit Club refund, members must:
- Have accumulated at least 500 reward points in last 12 months
- Have made minimum 4 transactions in the last 12 months
- Have total purchases >= Rs. 12,000 in last 12 months
Transactions include those made by self and authorized family members using same card.
Profit Club Refund Calculation
The Profit Club refund amount is calculated as:
Total Purchases in last 12 months x Refund % of Card Tier
- For Classic card 1% tier, Rs. 25,000 annual purchases gets 1% refund = Rs. 250
- For Silver card 2% tier, Rs. 30,000 annual purchases gets 2% refund = Rs. 600
- For Gold card 5% tier, Rs. 50,000 annual purchases gets 5% refund = Rs. 2500
Higher spending means bigger annual refunds subject to card tiers.
Purchase Transactions Included in Refund
Refund calculations include transactions like:
- All merchandise purchases at Big Bazaar stores
- Bill payments made at Big Bazaar
- Amounts paid for select services availed at stores
- Select partner brand purchases where offered
Online or website purchases and recharges are excluded from refund amounts.
Steps to Get Profit Club Refund
Follow these steps to obtain your eligible Profit Club refund:
- Ensure your registered mobile number is updated in your Profit Club account.
- Await the refund intimation SMS from Big Bazaar after your eligibility is calculated.
- Visit the nearest Big Bazaar store and proceed to the customer service desk.
- Present your Profit Club card and the refund intimation SMS.
- The refund amount will be verified and processed.
- Collect the refund amount in cash from the customer service desk.
Keep your card and SMS handy to collect refunds quickly without hassles.
Expected Timeline for Refund
Annual Profit Club refunds are processed in batches from April to June. The typical timeline is:
- January – Eligible members start getting refund intimation SMS
- February to March – Bulk of refund SMS are sent after tallying eligibility
- April onwards – Members can collect refunds from stores on presenting SMS
- June – Deadline to collect refunds
To avoid delays, collect your refund soon after getting the SMS rather than waiting until the end of the process.
Refund Disbursement Process
Big Bazaar follows a manual disbursement process for Big Bazaar’s Profit Club card refunds. Steps include:
- Central team tallies cardholder eligibility from purchase data
- Eligible members are identified and SMS intimations sent in batches
- Stores get daily updates on eligible refunds for payout
- Cardholder visits store and presents SMS to collect refund in cash
- Stores reconcile daily refunds disbursed and settle centrally
This approach allows refunds to be obtained conveniently from nearby stores.
Failed Transaction Refunds
In some cases, eligible refunds may be unclaimed due to:
- Wrong/expired mobile number in Profit Club account
- Not receiving the SMS intimation
- Forgetting to collect refund within deadline
For these failed disbursements, the refund amount is credited back to the member’s Profit Club wallet to be utilized subsequently.
Disputes and Grievances
If there are disputes regarding Big Bazaar’s Profit Club card refunds, members should:
- Visit the same store where refund was requested
- Meet customer services and share issues faced
- Provide card details and transaction evidence if available
- Get clarification and resolution to the issue
- Escalate to store manager if needed
Most concerns can be resolved at store level itself through discussions.
Escalating Refund Disputes
For grievances unresolved at the store, members can escalate through:
- Calling Big Bazaar customer care and explaining issue
- Writing to Profit Club customer service email
- Contacting head office customer service if required
Matters will be examined based on card transaction history and any technical issues. Resolution may take 7-10 working days.
Key Refund Eligibility Factors
To ensure receiving your due Profit Club refunds, keep these aspects in mind:
- Active card usage – Use card for all Big Bazaar purchases to build eligibility
- Higher tier card – Get Silver or Gold card to maximize refund percent
- Updated personal details – Have correct registered mobile number
- Family card usage – Get add-on cards for family to aggregate spending
- Review SMS – Open refund intimation SMS and note amount
Closely tracking card transactions and eligibility factors will avoid missing out on potential refunds.
Maximizing Profit Club Refunds
Members can take these steps to maximize their annual refund amounts:
- Consolidate shopping to Big Bazaar rather than splitting across retailers
- Shop consistently through the year rather than just a few months
- Aim to build high total purchases to take advantage of refund tiers
- Upgrade to higher Silver or Gold cards for bigger refund percentages
- Get add-on family cards to combine multiple purchases
Following these best practices will help earn the highest refunds each year.
Key Things to Remember
Here are some key tips to remember for collecting Big bazaar Profit Club card refunds smoothly:
- Keep card active by shopping regularly at Big Bazaar
- Ensure you meet minimum purchase criteria before refund period
- Update your mobile number if changed to get SMS alerts
- Preserve intimation SMS safely as it’s needed to collect refund
- Visit the same store branch where you are a regular customer
- Track refund status online or via customer care if SMS not received
Closely following the process will help avoid issues and delays in availing your Profit Club refund amount.